Frequently asked questions
Frequently asked questions
📇Frequently asked questions. Please contact [firstname.lastname@example.org] for more questions.
Yes – we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax – we want your experience to be as smooth and upfront as possible – just the way we like it.
For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
📈 Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
can I find my tracking number?
📍 When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
📍 If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
📍 If you need more detailed information, please shoot us an email at [email@example.com] and we’ll help you out!
What are your shipping and processing times?
United Kingdom: 7 – 15 days
Canada: 7 – 15 days
Australia: 7 – 15 days
Europe: 9 – 21 days
Latin America: 10 – 25 days
Other countries: 14 – 30 days
United States: 7 – 15 days
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
Your order will be canceled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.
We accept Visa, Mastercard & American Express.
What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [firstname.lastname@example.org] and we’ll get you sorted!
Primarily we ship out from fulfillment centers in Western Europe, Eastern Asia. If the item you’ve purchased is out of inventory in your nearest location, we’ll send it directly from our production lines.
We’ll make it up to you. You can request a refund or an exchange/store credit. Please contact us at [email@example.com]
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.